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Cowboy boots and biker, rockabilly denim clothing and accessories shop in Barcelona
Customer Support
M-S: 10:00 to 13:30 | 16:30 to 20:30 (+34) 933 020 642

CUSTOMER SERVICE

Corbeto's Boots online store General Purchase Conditions

WWW.CORBETOSBOOTS.COM GENERAL PURCHASE CONDITIONS

INDEX:

1.    Introduction
2.    Contract field
3.    Web site prices
4.    Web site shopping process
5.    Payment methods
6.    Order handling, shipping modes and customer delivery
7.    Changes and returns
8.    Products availability
9.    Products warranty
10.    Privacy policy
11.    Customer service
12.    Jurisdiction and applicable law

1.    Introduction

The General Purchase Conditions and the Privacy Policy detailed below regulate the use of www.corbetosboots.com (from now called “the web site”) managed by CORBETO’S BOOTS located at #40 La Rambla, Barcelona and owned by José Corbeto Lledó with ID ES36.501.873-E and presuppose agreement to them by the customer when using its services.

Accepting these General Purchasing Conditions the Customer declares:
- Has read and understand what is here aforementioned.
- Has enough capacity to buy products and/or services on the web site and is 14 years old or more.
- Assume all duties here displayed.

Generally, user registration is not necessary to get access to contents and services of the web site, notwithstanding it will be required for the use of some them and be able to place orders, get latest news and updated information about products, promotions and other services provided by the web site. The user will have to register filling a formulary where all details must be exact, updated and truthful. The web site will ask a personal access password. The registered user will be responsible for maintaining the password and assume any damages that may cause an improper use. Access to restricted areas and the use of services and contents under registered user password will be considered done by the registered user, who will be responsible of the access and use of the web site.

2.    Contracts field

General Purchase Conditions are applied to all products sold by CORBETO’S BOOTS on its web site to all person able to receive an order because is located in an area where CORBETO’S BOOTS do shipments.

CORBETO’S BOOTS reserves the right to modify the General Purchasing Conditions when considering appropriate as cancel any user account if fraudulent, speculative or in bad faith acts are done when using the web site.

If any part of the current General Purchase Conditions is declared totally or partially null or ineffective, this nullity or infectivity will only affect that disposition keeping valid the rest of the General Conditions.

3.    Web site prices

Prices applied will be the ones shown at the web site at the time of the order and include a 21% tax. Other charges as shipping cost will be shown when placing the order.

Remember that orders delivered to Canary Islands, Ceuta, Melilla, Andorra and non European Union countries are subject to the taxes applied in each territory and must be paid by the Customer when receiving the order.

CORBETO’S BOOTS keeps the right to modify web site’s product prices and other charges at any time and without prior notice.

4.    Web site shopping process

Once selected the articles we want to buy and as previous step before finish the order the customer will be requested to register as web site new user, log into our account if we are already registered or finish the purchase as guest. Once logged in we will proceed to insert shipping address, select payment method and shipping mode. There is also available a text box where is possible to write any comment regarding the order (delivery hours, additional information about delivery address, or others).

Customers will have access to a private area with information about all the orders placed and will be able to check the status of any new order at real time.

5.    Payment methods

We offer three different ways to pay the orders:
All credit card purchases in www.corbetosboots.com are made with the most secure and modern system available in Internet: The 3D SECURE, provided by B.B.V.A. Bank.

This system, promoted by VISA (VERIFIED BY VISA) and MASTERCARD (MASTERCARD SECURECODE) guarantees the secure payment, due to that each operation should be approved by the credit card issuer. For this reason the electronic trade fraudulent transactions are reduced. This helps the customer to feel more confident of the online purchases.

IMPORTANT: For the electronic payment gateway we accept only VISA and MASTERCARD family cards .

- What's Verified by Visa/MasterCard SECURECODE?

VERIFIED BY VISA and MASTERCARD SECURE CODE are a global program, designed to make the Internet sales to be more secure either for the customers and shops. Thanks to this, the customers can feel much more secure because VISA/MASTERCARD and shops are working together to ensure a successful transaction. At the same time, it reduces substantially the fraudulent transactions, and the refunds to the involved shops. With VERIFIED BY VISA/MASTERCARD SECURECODE, the identity of the card holder is confirmed with the use of a personalized key during the process of payment, and at the same time the card issuer accepts it, giving the guarantee that only the authorized users can use it to buy things online.
 
- Benefits of Verified by Visa/MasterCard SECURECODE:

1. More protection against the non authorized use of your credit card for your Internet purchases.
2. It gives a higher degree of confidence that the payment information is transmited in more secure way.
3 .It's not necessary owning or downloading any specific software for your computer to make the payment.
4. Easy to use: It's only necessary having a key or password, and your credit card to ensure the purchase. If you don't have the password, you should go to your bank and ask for your card to be authorized to make Internet 'Secure Payments'.

- How it works:

It's very easy: the cards holders should register their cards to be able to buy online in all the online shops associated to the SEC (SECURE ELECTRONIC COMMERCE), in your bank or through your bank web site, and to thus to be able to use the Verified by Visa/MasterCard SECURECODE service. Normally, this process, which is made once, consists on choosing a PIC (Personal Identification Code, don't confuse with card PIN number) at the same time that we find with our bank a control phrase, which will appear when the PIC password is asked for when we make an Internet credit card payment. Thus, you will have the security that the request is being made by your bank.

- How the payment is being made:

When we make a purchase, in the first step you will be asked as usual, the credit card details and the name of the holder, and then the system will detect that the card operates under the Verified by Visa/MasterCard SECURECODE system and you will be shown the phrase agreed with our bank for us to introduce our PIC code, and finally, our bank will authenticate the card holder and accept our purchase.

  • Bank deposit/transfer: 
When selecting this payment option you will receive emails from us with the order confirmation and the details to arrange a bank deposit/transfer to José Corbeto Lledó (business owner).

It is essential to write down as a remark the number assigned to your order (i.e. Order payment 000099990000) .

Once CORBETO’S BOOTS confirms the availability of all the ordered products you will have three days to place the transfer or payment into the account. After this time limit, we reserve the right to cancel any order.

VERY IMPORTANT: all payments must be done in EUROS, the only currency accepted at our web site, moreover all the expenses caused by the bank transfer should be paid by the customer. If the received amount is not the total of the order CORBETO’S BOOTS can block the shipment until the pending amounts are paid.

You can email (pedidos@corbetosboots.com) or fax ( (+34) 933 020 642) the proof of the bank deposit/transfer but we won’t consider it paid until we don’t get confirmation by our bank that the payment has been effectively received.

  • PayPal is also accepted as payment method at the online store.

6.    Order handling, shipping modes and customer delivery

CORBETO’S BOOTS is committed to handle all the received web site orders in the shortest possible time. As information, all order received and confirmed is handled on the same day that we receive it and if the payment is also confirmed before 2 pm of that same day it will be shipped immediately, unless is not possible the pickup by the transport agency or we were unable to prepare the order at that time or because it is Saturday, Sunday or holiday. For those cases the order will be shipped the next working day.

Delivery time are as follow:
- 24/48 hours for Spain's inland shipments.
- Between 3 and 7 days for Balearic/Canary islands.
- Between 4 and 30 days for international shipments.

Deliveries are only during working days and may be delayed due to local or national festivities.

Remember that if your order has been paid with bank deposit/transfer it won’t be shipped until we get confirmation that the payment has been effectively received.

CORBETO’S BOOTS  web site offers several shipping options. Deliveries will be done to the address write on the order and is not possible to deliver products to a postal office box.

CORBETO'S BOOTS reserves the right to use the most convenient way of transport, if we consider that it's better for the customer, and we might change the initial delivery method chosen by the customer.

CORBETO’S BOOTS will not assume any responsibility if it is not possible to deliver the order when the details provided by the Customer for such purpose are inexact or false, also in the case that the deliver is not possible due to reasons not responsibility of the transport agency (unable to contact the receiver to deliver the order).
 
IN ANY CASE, CORBETO’S BOOTS STAFF WILL DO THEIR BEST TO HELP SOLVE ANY INCIDENCE OR TROUBLE AND LET  THE ORDER ARRIVE TO THE CUSTOMER.

All orders are handled and shipped from CORBETO’S BOOTS store located at #40 La Rambla, Barcelona (Spain).

Our web site offers the following shipping options:

a)    Order pick up at our store:

The order will be directly collected at CORBETO’S BOOTS  #40  La Rambla, 40 Barcelona (Spain) without any shipping charge. Only the person who placed the order or a properly authorized person can collect it. In order to be able to pick up the merchandise it will be MANDATORY to show a personal picture ID together with the document we send by email once finished the order at our web site.

b)    Home delivery:

Our products are shipped by the shipping companies working with CORBETO'S BOOTS at the time you place the order and may vary depending on the place to deliver the order and kind of service selected (urgent, standard) you will have several options, please check Shipping section at our site with detailed information about prices and delivery times for our shipments to Spain, European Union and the rest of the world.

All prices include shipping cost, packaging and handling.

7.    Changes and returns (Withdrawal right)

It is possible to change any article purchased at our web site within 14 natural days counting from the date customer receives the order. 

The customer can use his/her withdrawal right to cancel the order and return it us: must notify it and send the merchandise back in maximum 14 natural days counting from the day customer receives the order and we will refund the amount for the returned articles (return shipping cost is at customer's charge) using the same payment method as the customer used in not more than 7 natural days after we receive back the merchandise.

In all cases the returned articles must be in perfect conditions, without any use and keeping their original packaging and labeling. Go and back shipping costs are at customer’s charge.

Once CORBETO’S BOOTS receives the merchandise will check that everything is in perfect conditions and if it is so will proceed with the change or refund. NO MERCHANDISE WILL BE CHANGED OR REFUNDED IF PRESENTS DAMAGES, HAS BEEN WORN OR THE PACKAGE IS NOT IN CORRECT CONDITIONS.

No changes or refunds will be possible for those articles purchased as made by order or has been made in a special size by request.

Prior contact to CORBETO’S BOOTS by email (pedidos@corbetosboots.com)  is mandatory to proceed with a change or return. In this email the Customer must indicate her/his order number and after that send back well packed the merchandise with a copy of the delivery note indicating how do we have to proceed to the following address:

CORBETO’S BOOTS
LA RAMBLA, 40
08002 – BARCELONA (Spain)
CONTACT PHONE: (+34) 933 020 642

Just in the case that the return is due to a manufacturing defect or a mistake made by CORBETO’S BOOTS with the merchandise shipped, the shipping costs will be at CORBETO’S BOOTS count.

8.    Products availability

We have an exhaustive control of our stock, so all articles shown in our online store are normally available. In case of an article which is not available, we will contact the customer immediately to confirm the date in which it will be available, and in case of having purchased more articles, to ask if the customer prefers waiting until all things are on stock or simply wants the available articles and cancel the others for a future time and we will proceed with the refund in no more than 7 days using the same payment method as customer did.

It's important to know that many of our products come from abroad and need an extra time to be made or ordered, so if an article is out stock and we foresee a delay, we hope the customers will understand it. We will make our very best to have the sold our articles as soon as possible.

9.    Products warranty

CORBETO’S BOOTS compromises to solve any incidence caused by production defects in a period of two years from order's delivery date, taking care of the necesary procedures for customer' satisfaction.

Repairs and replacements will be adjusted to the following rules:

a) Will be free for the customer and covers the necessary expenses to lack of product's approval, especially the shipping expenses, labour and materials.

Customer must notify the lack of product's approval in a period of two months since has its knowledge.

Otherwise, all products are considered in good conditions when accomplishing the following requirements:

a) They adjust to vendor's description and have the qualities that vendor has presented as sample or model to the consumer and user.

b) They are suitable for the usual use of same kind of products.

c) They present the quality and performance than a product of the same kind that the consumer and user may wait to receive.

10.    Privacy policy

In fulfilment of the 'Organic Law 15/1999, of December 13rd' of Personal data protection, CORBETO'S BOOTS informs its customers that all personal data provided in the register will be included in the automated file of personal data, created and maintained under the responsibility of Jose Corbeto Lledo, owner of CORBETO'S BOOTS and www.corbetosboots.com

The aim of the file is to make the management of the orders something more effective as well as to be able to send offers about CORBETO'S BOOTS services and products which might be of interest of their customers.

CORBETO'S BOOTS guarantees the security and confidentiality of the data provided and assures the fulfillment of his duties in keeping in strict confidentiality all the personal data, keeping them and adopting all means to avoid their alteration, loss or non authorized use or handling. Such information will never be given to others, except when it's strictly necessary to fulfill the duties contracted by a customer, always with his agreement.

CORBETO'S BOOTS customers have the right to access, rectificate or oposite to the personal saved data sending an E-mail to contacto@corbetosboots.com or through regular mail to:

CORBETO'S BOOTS
La Rambla, 40
08002-BARCELONA (SPAIN)

It is necessary to use cookies at www.corbetosboots.com. The cookies are used to ensure a correct web site's running and navigation for visitors and registered users, you can set your browser to be warned at the reception of cookies and and block its installation at your hard drive. Please, check browser's instructions and user guides for more information.

11.    Customer service

We will be pleased to personally assist you if have any question, doubt, incidence or similar:
- Phone/Fax (+34) 933 020 642
- Post: CORBETO’S BOOTS - La Rambla, 40. 08002 Barcelona (Spain)
- Email: contacto@corbetosboots.com

12.    Jurisdiction and applicable law

In general terms, the relations with the customers, which derive from the use of the services contained in our web are subjected to Spanish legislation and jurisdiction, being the Courts of Barcelona the competent ones.


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